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Training FAQs

For Technical Assistance please contact:  [email protected]

If I require special attention because of disabilities?

At CRI, we strive to accommodate your needs. Please email your requests and needs to [email protected].

How will I be notified of there is a change of schedule to a training?

CRI will notify you by email if any changes are made to your scheduled training. Be sure to add [email protected]  to your email address book so you are sure to receive these messages.

What if I need to cancel my training registration?

You may cancel your training registration up to 7 days before the event, and we will refund your fee less a cancellation fee. Substitutions and transfers may be made at any time to another training of your choice scheduled within 12 months of your original training. Please note, if you do not cancel and do not attend, you are still responsible for payment.

What do I bring with me to trainings?

On the day of the training, your name will be listed on the roster; it is not necessary to bring any paperwork. You may wish to bring a pen and paper for notes. Please consider layered clothing as heating and cooling conditions may vary.

Can my organization use a PO for Payment?

Yes, Purchase Orders are accepted.  Send a copy or a picture of PO to [email protected].  You will also need to send the names and email addresses of the individuals attending the training.

Are CEUs offered for your trainings?

CRI offers CEU Credits to most of our signature courses.  CEUs are based on program length and completion. Credits are issued according to the National Association of Social Workers Continuing Education guidelines. Questions and concerns should be directed to [email protected].

How does a training webinar work?

Upon registering for a webinar, you will receive a confirmation email. You will receive an email containing your date and time, webinar instructions, live event information, link, and other relevant information. You will receive multiple reminders, starting from 7 days up to an hour before your webinar.

What do I do on the day of the webinar?

On the day of the webinar, connect to the webinar using the live event link (the URL is included in the e-mail you will receive a day before the event). Log in at least ten minutes prior to the event to avoid delays.

For the audio portion, simply turn on your computer speakers or plug headphones into your computer. You may choose to call in using the number provided in your confirmation and reminder emails if preferred. You will be connected to the training but placed in the waiting room until the training begins.

What should I do if I become disconnected during the Webinar?

If you become disconnected during the Webinar or have difficulty connecting, you can re-enter with the information that you were provided.

Which courses are delivered virtually?

All of CRI’s courses are currently delivered virtually.

How do I access virtual training that I registered for?

Check your email for a registration confirmation email. This email will have instructions for how to register for access to course materials. Please complete the steps in that email before the training begins.

Do you offer private virtual or onsite training?

Private training can help your team meet your business objectives sooner. We can work with you to develop a training strategy, and then bring a dedicated trainer directly to you—in person or virtually—to train your staff. Contact [email protected]  for more information.

What is required to offer an on-site training?

If you are hosting private on-site training, it is critical that you provide a classroom environment with the following resources:

Large whiteboard with markers

LCD projector and screen

Internet access for instructor (preferably wireless)

If you do not provide these resources, CRI may be unable to provide all or a portion of the training you have arranged